Shipping Policy

We keep shipping simple, and we keep you in the loop the whole way. Here's exactly what to expect once you place your order.

Order Processing

We prepare and pack every order carefully within 1-2 business days. Orders placed before 11:00 AM PST are processed the same day; orders after that move to the next business day. We don't ship on weekends or holidays.

Shipping & Delivery Times

Shipping within the US is free. Most orders arrive within 3-7 business days after they ship, depending on your location and the carrier. We work with trusted carriers to get your order to you safely.

Tracking Your Order

As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way. If you don't see the email within a couple of days, check your spam folder or just email us and we'll resend it.

Once Your Order Is Delivered

When the carrier's tracking shows your order as "Delivered," it has reached the address you provided and our shipping responsibility is complete. We can't take responsibility for packages that are lost or stolen after they've been marked delivered, so please make sure your delivery address is secure.

If Your Package Doesn't Arrive

If your tracking says "Delivered" but you can't find your order:

• Check around your usual delivery spots - porch, mailbox, side door, or with a neighbor.
• Give it 24 hours. Carriers sometimes mark a package delivered a little early.
• Still missing? Contact the carrier directly with your tracking number - they can open an investigation. We're happy to give them any details they need.

If you need a hand at any point, email support@minalieve.com and we'll help you sort it out.

A Note on Shipping Disputes

If anything goes wrong with your delivery, contact us first - we'll always do our best to make it right. But once tracking confirms your order was delivered to your address, a chargeback for a "package not received" isn't appropriate, because we've done our part by getting it to you as promised. Reach out to us directly and we'll work it out together, faster than any bank can.

Contact

Questions about your shipment? Email support@minalieve.com.

Minalieve is operated by Nash Commerce Limited, 8/F China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.